Terms & Conditions

Yurtshire Limited, incorporated and registered in England and Wales with company number 08856132 whose registered office is at Yew Tree House, Aldfield, Ripon, North Yorkshire HG4 3BE (herein after called “Yurtshire” or “Us”) agrees to hire the Yurt to the customer (herein after called “you” or “the hirer”) subject to these terms and conditions.

Yurtshire reserves the right to change this website, including prices, and terms and conditions, without notice.

Rental Contract

1. The “Rental Period” commences on and ends on the dates stated in your booking confirmation. Unless notified otherwise the rental period starts at 15:30 on the day of arrival and terminates at 16:00 on the day of departure.

2. Payment of a deposit or the full amount of the rental cost when making a booking is evidence of the Hirer’s acceptance of these terms and conditions.

3. When making a booking you must pay a deposit to Yurtshire.

4. A contract shall arise when your booking is confirmed in writing via an automatically generated booking confirmation email to the email address provided.

5. The balance of the “Rental Cost” is payable 1 calendar month before the start of the “Rental Period.”

6. If the balance is not paid by the due date Yurtshire reserves the right to re-let any Yurt and retain any deposit paid.

Rental Cost

1. The “Rental Cost” is calculated in accordance with the prevailing rates available on our website.

2. If the booking is made more than 4 weeks prior to the arrival date, a 25% deposit is required at the time of booking.

3. The final balance is due 1 calendar month prior to your arrival.

4. If the booking is made 1 calendar month or less before the arrival date then full payment is due at the time of booking.

5. Prices are not binding. Yurtshire reserves the right to modify prices. Any discounts and special offers cannot be used or applied after a booking has been made.

The price includes rental of the yurt and pitch, bed linen, pillow and duvet, use of Yurtshire grounds (where permitted), use of water, gas and car parking.

Security/Damages Deposit

1. A security/damages deposit of £100 per yurt is to be available to be pre-authorised against your credit/debit card at time of booking.

2. The money is reserved and then released after your stay, subject to no damages occurring during your stay.

3. The deposit will be charged to your card if damages occur in order to cover the cost of any professional cleaning charges, replacement or repairs required to the Yurt or its contents.

Methods of Payment

1. You may pay by credit card or debit card.

2. For bookings made less than 4 weeks before the start of the rental period payment must be made in full.

Cancellation

1. If you cancel a confirmed booking for any reason a cancellation charge is payable as per the table below:

Time before arrival date Cancellation charge

More than 4 weeks No charge – full refund of any payments

1 calendar month or less Deposit payment

2 weeks or less Any payments made

2. All cancellations must be made in writing via email to info@yurtshire.co.uk or cancelled through the customer portal.

3. You have the right to cancel your reservation within 48 hours from making a booking with no charge, provided your rental period is not due to commence within 2 weeks from when you made the booking.

4. If possible, Yurtshire may use its discretion to agree to change your booking to another date, subject to availability and any additional costs that may apply at the new date.

Cancellation Insurance

1. If You wish, you may take out cancellation insurance to help protect you from any cancellation of your booking. This is not compulsory.

Use of Selected Property

1. You agree that the number of people staying in the Selected Property will not exceed the number stipulated on the booking confirmation.

2. You agree that the Selected Property will be used for personal and domestic purposes only.

3. You agree that the Selected Property will not be used for any commercial purposes without the written consent of Yurtshire.

4. You agree that the Selected Property will not be used for any activity or in such a way as to cause a nuisance or annoyance to any other guests or neighbours at Yurtshire.

5. Smoking and vaping are not permitted inside the Selected Property.

Care of Selected Property

1. You agree to keep the Selected Property and its contents in the same condition and repair as found on your arrival.

2. If either You, any of your guests or an animal accompanying you, by act or omission causes damage to the Selected Property and/or its contents, You agree to pay Yurtshire upon written demand, any reasonable costs incurred in making good any such loss or damage.

3. You must ensure that the Selected Property is left in a clean and tidy condition on your departure at the end of the Rental Period (including cleaning up after any animals which You have been permitted to bring to the Selected Property).

4. Any accidental damage or brakages should be reported immediately to yurtshire, either to a member of staff onsite or via email to info@yurtshire.co.uk.

Occupancy, Nuisance and Rights of Refusal

1. Occupancy of the Yurt must not exceed 5 people. Yurtshire reserve the right to refuse entry to the site if the numbers in your group exceed this. The booking will then be deemed cancelled with full loss of payment.

2. Yurtshire is a peaceful and tranquil setting and loud noise and nuisance will not be tolerated. There is a “no noise” curfew at 10pm to respect other guests and Yurtshire’s surrounding neighbours.

3. Guests who are deemed to be causing noise or nuisance will be given one warning and then if the nuisance persists they will be liable for loss of Damages Deposit and/or ejected from the site.

4. We do not allow Stag or Hen Party Bookings.

5. We do not allow speaker or amplified music to be played on site as we want all guests to enjoy the sounds of nature.

6. We also reserve the right to refuse entry to the campsite, cancel bookings, or instruct people to leave the campsite during the Rental Period, for any reason (for example due to inappropriate behaviour, complaints from other campsite occupants, dangerous weather or site conditions).

Force Majeure

1. If Yurtshire has to cancel your reservation for any reason beyond its control (including, but not limited to, trade disputes, fire, act of god or adverse weather), every effort will be made to reschedule your booking to an alternative date and to provide information to your insurance company if requested.

2. You are advised to obtain insurance cover for your stay to cover cancellation in the event of insurable events.

Health and Safety and Disclaimer

1. We want you to have an enjoyable experience. On arrival there will be a “Welcome to Yurtshire” information booklet inside the Yurt. It includes information regarding the site and how to use the facilities, including any relevant safety guidelines. We ask you to read it and comply with any guidance given.

2. Guests enter Yurtshire’s campsite at their own risk. Yurtshire will not accept responsibility for any acts of danger or misuse of apparatus and equipment provided, nor for loss of, damage to or theft of guests’ possessions from a Yurt or on the campsite during the Rental Period. Misuse of knives and axes is prohibited and responsible adults must be in control of fires at all times.

3. You agree to indemnify Yurtshire in full in the event of any reckless, negligent or deliberate act by you or any guests or third parties granted access to your Yurt during the Rental Period causing damage or loss to any Yurt or its contents, including any losses Yorkshire Yurts incurs as a result of not being able to supply the Yurt to fulfil other bookings as a result of such damage, defects or excessive cleaning required.

4. Due to the nature of the site, some insects and pests may be common. While preventative action is taken by Yurtshire, these can never be eradicated completely.

5. Should the Damage Deposit be insufficient to meet costs incurred by Yurtshire, you shall indemnify Yurtshire in full for the excess amount plus any administrative charges required to pursue such payment

Privacy

1. Your contact and personal details may be kept by us for future mailings and news. If you do not wish to receive these, please do let us know. The booking process asks for your address details and phone numbers. These are required by the Local Authority so at any time we can prove you are not residents at the campsite. It also allows us to contact you should the internet fail and if we need to contact you whilst you are travelling to the campsite. Please note that your financial details are NEVER stored and all of our financial transactions are handled by SagePay secure server. We will not pass on or sell your details to any third parties.

Please refer to the Privacy Policy on our website for additional information.

Customer Complaints

We hope you are entirely satisfied with your Yurt and that your stay is as enjoyable as possible. If there is anything we can do to assist prior to or during your stay, please let us know as soon as possible. We welcome feedback on your stay and in the unlikely event of any complaints, we seek to address these as soon as possible.

Please note complaints received after the end of your stay cannot be reliably investigated and are therefore most difficult to resolve. To that end, in the first instance of any complaint or any issues, please speak with a member of staff in person or telephone 01423 740783 to bring them to our attention so we can help to resolve matters as quickly as possible and lessen any potential adverse impact on your stay.

Should you need to address any written correspondence to Yurtshire regarding complaints, please send this to: Managing Director, Yurtshire Ltd, Yew Tree House, Aldfield, Ripon, North Yorkshire, HG4 3BE.