Terms & Conditions

Yurtshire Limited, incorporated and registered in England and Wales with company number 08856132 whose registered office is at Yew Tree House, Aldfield, Ripon, North Yorkshire HG4 3BE (herein after called “Yurtshire” or “Us”) agrees to hire the Yurt to you subject to these terms and conditions.

Rental Period

The Rental Period commences on and ends on the dates stated in your booking confirmation.

Payment of the Rental Cost when making a booking is evidence of the Hirer’s acceptance of these terms and conditions.

Delivery and Return

Please advise Yurtshire in advance of your expected arrival time. On arrival, please report to the reception where you will be given a key to your Yurt.

Check in is from 3.00pm. Should you arrive after 5.00pm we will make arrangements for you to collect a key from elsewhere.

Check out is at 10.30am. On your departure, please drop off your Yurt key at reception.

Damage Deposit

A damage deposit amount of £100 per yurt is required to be payable in order to cover the cost of any professional cleaning charges, replacement or repairs required as a result of damage caused to the Yurt or its contents by guests (the “Damage Deposit”). The Damage Deposit is payable in addition to the cost of your Yurt rental payment (the “Rental Cost”) and will be retained during your Rental Period.

The Damage Deposit (or balance thereof if any damage has been incurred) will be fully refunded within [5] days of the end of the Rental Period.

Rental Cost

The Rental Cost is calculated in accordance with the prevailing rates available on our website and is due in full [at the time of booking].

Payment can be made via our website using Worldpay. Please contact Yurtshire if you prefer to make payment via bank transfer or alternative means and reasonable requests will be accommodated wherever possible.

The Rental Cost is inclusive of VAT and includes rental of the Yurt during the Rental Period, use of the grounds (where permitted), use of water, gas and car parking.

Occupancy, Nuisance and Rights of Refusal

Occupancy of the Yurt must not exceed 5 people. We reserve the right to refuse entry to the campsite if the numbers in your group exceed this. The booking will then be deemed cancelled with full loss of payment.

Loud noise and nuisance will not be tolerated and guests must be respectful to other guests on the campsite. Guests who are deemed to be causing nuisance will be given one warning and then if the nuisance persists they will be liable for loss of Damage Deposit and/or ejected from the site. Those wishing to play music should discuss their specific requirements with Yurtshire.

We also reserve the right to refuse entry to the campsite, cancel bookings, or instruct people to leave the campsite during the Rental Period, for any reason (for example due to inappropriate behaviour, complaints from other campsite occupants, dangerous weather or site conditions).

Cancellation Policy

You have the right to cancel your reservation within 48 hours from making a booking provided your Rental Period is not due to commence within the next [14] days. To exercise your right to cancel within this period, you must inform Yurtshire in writing of your clear intention to cancel. Notification should be sent via email to info@yurtshire.co.uk.

Please notify us immediately by telephone – 01423 740783  if you wish to cancel your reservation for any reason after this initial period and then ensure the cancellation is notified to us in writing to info@yurtshire.co.uk.

In the event Yurtshire re-lets the Yurt reserved for you for the same Rental Period at the same Rental Cost, it will refund your Rental Cost in full (or will refund the amount paid by a subsequent customer for that Yurt), less a £25 administration charge.

Please note, Yurtshire is under no obligation to offer up any Yurts subject to cancellation at a discount to other customers and will re-advertise on a reasonable endeavours basis only. You are advised to obtain insurance cover for your stay to cover cancellation in the event of insurable events.

If possible, Yurtshire may use its discretion to agree to change your booking to another date, subject to availability and any additional costs that may apply at the new date.

Force Majeure

If Yurtshire has to cancel your reservation for any reason beyond its control (including, but not limited to, trade disputes, fire, act of god or adverse weather), every effort will be made to reschedule your booking to an alternative date and to provide information to your insurance company if requested. You are advised to obtain insurance cover for your stay to cover cancellation in the event of insurable events.

Yurtshire’s liability to you shall be limited to a refund of any Damage Deposit paid.

Health and Safety and Disclaimer

We want you to have an enjoyable experience. On arrival you will be given a “Welcome to Yurtshire” booklet, regarding the site and how to use the facilitis, including any relevant safety guidelines. We ask you to read it and comply with any guidance given.

Guests enter Yurtshire’s campsite at their own risk. Yurtshire will not accept responsibility for any acts of danger or misuse of apparatus and equipment provided, nor for loss of, damage to or theft of guests’ possessions from a Yurt or on the campsite during the Rental Period. Misuse of knives and axes is prohibited and responsible adults must be in control of fires at all times.

You agree to indemnify Yurtshire in full in the event of any reckless, negligent or deliberate act by you or any guests or third parties granted access to your Yurt during the Rental Period causing damage or loss to any Yurt or its contents, including any losses Yorkshire Yurts incurs as a result of not being able to supply the Yurt to fulfil other bookings as a result of such damage, defects or excessive cleaning required.

Should the Damage Deposit be insufficient to meet costs incurred by Yurtshire, you shall indemnify Yurtshire in full for the excess amount plus any administrative charges required to pursue such payment.

Privacy

Your contact and personal details may be kept by us for future mailings and news. If you do not wish to receive these, please do let us know. The booking process asks for your address details and phone numbers. These are required by the Local Authority so at any time we can prove you are not residents at the campsite. It also allows us to contact you should the internet fail and if we need to contact you whilst you are travelling to the campsite. Please note that your financial details are NEVER stored and all of our financial transactions are handled by Worldpay’s secure server. We will not pass on or sell your details to any third parties.

Please refer to the Privacy Policy on our website for additional information.

Customer Complaints

We hope you are entirely satisfied with your Yurt and that your stay is as enjoy-able as possible. If there is anything we can do to assist prior to or during your Rental Period, please let us know as soon as possible. We welcome feedback on your stay and in the unlikely event of any complaints, we seek to address these as soon as possible.

Please note complaints received after the end of your Rental Period cannot be reliably investigated and are therefore most difficult to resolve. To that end, in the first instance of any complaint or any issues, please speak with a member of staff in person or telephone 01423 740783 to bring them to our attention so we can help to resolve matters as quickly as possible and lessen any potential adverse impact on your stay.

Should you need to address any written correspondence to Yurtshire regarding complaints, please send this to:

Managing Director

Yurtshire Ltd

Yew Tree House

Aldfield

Ripon

North Yorkshire HG4 3BE

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