Terms & Conditions

CHECK IN
Check in is between 3p.m. and 5p.m. If you are due to arrive after 5.00 pm please email info@yurtshire.co.uk at least 24 hours before your arrival with your estimated time of arrival and we will make alternative arrangements for you to collect your key.

CHECK OUT
Check out is 10.30 am. Please return your key to reception.

NUISANCE
Loud noise and nuisance will not be tolerated and guests must be respectful to other guests on the site at all times. Guests who are deemed to be causing a nuisance can be liable for loss of deposit money and/or ejected from the site.

FACILITIES
Water  – Drinking water is located in each shower unit for each yurt. To access the drinking water, guests are required to disconnect the hose which connects to the shower from the tap.

Electricity – Yurtshire  is off-grid, meaning there is no electricity and therefore no lighting. We do provide tea lights in the yurts as well as solar panelled lighting, but as this power supply is weather dependent we can not guarantee it will provide the correct level of power for the lights to work. Therefore we recommend all guests to bring a torch / lantern with them. This is also required for using the bathroom facilities at night. Many guests tend to also bring a portable battery pack or in car phone charger.

Please do not use the the USB ports in the solar power unit to charge devices, this power supply is for lighting only.

Toilets – Each yurt has its own private, full flushing toilet located behind the yurt in its own cubicle.

Showers – Each yurt has its own private shower (heated by gas). The water in the shower unit is drinking water. See point above.

HOT TUBS – Please read the rules and user instructions for the hot tubs in full.  If you use the hot tubs, you do so at your own risk.  Yurtshire will not be responsible for any injury or illness as a result of using the hot tubs.

CANCELLATION POLICY
Please inform us immediately by telephone and then in writing if you need to make a cancellation, whereupon we will, without prejudice to our right to retain the full rental payment, make every effort to re-let the yurt and refund your money, less a £25 administration charge. You will be liable for the rent in full if we cannot re-let the yurt.

COST OF LOSS OR DAMAGE TO EQUIPMENT
Please be respectful to all equipment. Guests are liable for any costs incurred due to loss of or damage to equipment. Guests will be charged for the cost of repair or replacement of damaged items, post stay.

Following guest departure all equipment (including the yurt) will be checked and examined and any damages incurred will be charged to the person responsible for booking the stay via the security bond (see below). Failure to make payment will result in further action taken.

Equipment instructions for all facilities and the hot tub are provided in the welcome pack within the yurt, and should be carefully followed.

SECURITY BOND
A security bond of £100 per yurt will be held against your card. This is not taken out of your account at the time of booking and therefore does not require to be refunded., but damage costs will be charged against the card post stay if damages have occurred. The security bond will automatically be cancelled within 3 days of your departure date.

If, in the opinion of the Site Manager, you have displayed unreasonable behaviour (this includes but is not limited to, wilful damage to the site or other people’s property, abuse of our staff, excessive noise an associated % of your bond, in line with the unreasonable behaviour on a case by case basis, will be retained.

GROUPS

For groups, the names of all the guests in the party need to be provided at the time of booking. No one outside paying guests are permitted on site without prior approval and names provided. Failure to provide all the names may lead to the booking being cancelled or the Site Manager refusing entry to the site. A charge of £10 per none guest on site will be required where approval has been granted.

OCCUPANCY
Occupancy of the yurt must not exceed 5 people and we reserve the right to refuse occupancy if the numbers exceed this. The booking will then be deemed cancelled with full loss of payment.

DOGS

1 dog per yurt is permitted on site with a charge of £10 which must be specified and paid for at the time of the booking. Dogs must be kept under control and on leads at all times whilst on site. Dogs who are deemed to be causing a nuisance can be liable for loss of deposit money and/or ejected from the site. Yurtshire accepts no liability for any damage or incidents caused by said dog to other guests / staff / property etc. Please contact the office prior to booking for further advice.

In no event will Yurtshire be liable or held responsible for any injuries caused as a result of our facilities or products. Axes, fires and knives should be used by a responsible adult only.

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