Covid-19 Safety Measures

Our steps for your safety…

As a small, luxury glamping site, set in stunning open countryside with considerable spacing between each of our self contained yurts and facilities, we have and continue to take our COVID-19 responsibilities extremely seriously.

It’s so important to us that we are able to reassure our guests that we are taking all the possible steps we can to ensure you can enjoy your stay with us safely and confidently. The following measures apply at Yurtshire.

SOCIAL DISTANCING

  • 1m+ social distancing to be observed at all times.
  • It is the responsibility of every individual, to respect government guidelines to ensure we are respectful of the needs and concerns of other individuals.


HEALTH AND HYGIENE

  • The yurt doors will be kept opened on changeovers to assist with ventilation, wherever possible
  • Hand sanitising stations will be available at key entry points around the site for guests to help themselves.
  • Each yurt will have hand sanitiser for guests to use throughout their visit.
  • Hand wash basins are situated in each bathroom with signage to encourage guests to wash their hands frequently.
  • An enhanced cleaning schedule will be undertaken after guests depart, including all key touch points such as door handles.
  • All cleaning staff will be provided with PPE including gloves.
  • Gloves will be available for all guests on request.
  • All laundry is washed at a temperature which guarantees elimination of any potential trace of Covid-19.


PAYMENTS

  • To minimise physical contact the use of cash is discouraged. Payments for extra logs/laundry should ideally be made by card/contactless with pre-payment prior to arrival, wherever possible. If you need to pay via cash for logs or any extras please have the correct change available.


BOOKING POLICY 

  • A 50% payment deposit is required to secure a booking. The remaining balance will be due 1 month prior to your arrival.


CANCELLATION POLICY

From 1st July 2021 our usual cancellation policy will resume, which is set out below:

  • Cancellation is free of charge up to 24 hours after your booking is confirmed or if you are making a cancellation for a booking 90 days prior to your check in day. To exercise your right to cancel your booking, you must inform Yurtshire in writing of your clear intention to cancel. Notification should be sent via email to info@yurtshire.co.uk
  • For all other cancellations, subject to Yurtshire being able to re-let your yurt, a full refund, minus a £25 service fee will be issued. To allow Yurtshire to re-advertise your yurt we advise as much notice as possible is given. If we are unable to re-let your yurt all payments made to date will not be reimbursed.
  • If for any reason Yurtshire needs to postpone/cancel your booking due to government restrictions, we will reschedule for a suitable date or offer a voucher for the money paid to date.

For bookings made prior to the 1st July 2021, the below terms apply:

  • If you need to alter your booking, either due to government guideline changes or if you are having to self-isolate, you can move your booking within 48 hours of your arrival date, to any future available date within 12 months of the original booking at no extra charge.

Please note, Yurtshire is under no obligation to offer up any Yurts subject to cancellation at a discount to other customers and will re-advertise on a reasonable endeavours basis only. You are advised to obtain insurance cover for your stay to cover cancellation in the event of insurable events.

If possible, Yurtshire may use its discretion to agree to change your booking to another date, subject to availability and any additional costs that may apply at the new date.

Re-schedule Booking

​If you need to re-schedule your booking, a £50 service charge will be payable. Bookings can only be moved to an alternative date if at least 7 days notice prior to your arrival date has been received. If you request to change your booking within 7 days of your booked arrival date, then you will need to follow the cancellation policy set out above and then re-book for an alternative date.

Force Majeure

If Yurtshire has to cancel your reservation for any reason beyond its control (including, but not limited to, trade disputes, fire, act of god or adverse weather), every effort will be made to reschedule your booking to an alternative date and to provide information to your insurance company if requested. You are advised to obtain insurance cover for your stay to cover cancellation in the event of insurable events.

Yurtshire’s liability to you shall be limited to a refund of any Damage Deposit paid.

Health


GUEST/STAFF DETAILS

  • All guests must provide Yurtshire with the names and contact details for all the guests in their booking party, prior to arrival. These details will be kept on record for Covid-19 track and trace purposes.
  • Yurtshire staff will be required to check in/out and a register kept for track and trace purposes.

As the Coronavirus outbreak comes under control, certain measures may be reduced, amended or eliminated.
If you would like a copy of our risk assessments, please email info@yurtshire.co.uk

 

 

 

 

 

Covid-19 Main Symptoms

The main symptoms of coronavirus are:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

Most people with coronavirus have at least 1 of these symptoms.

What to do if you develop symptoms

If you have any of the main symptoms prior to your stay at Yurtshire:

  1. Stay at home (self-isolate) – do not leave your home or have visitors.
  2. Contact Yurtshire – Contact Yurtshire at your earliest convenience to cancel cancel/postpone your booking. Please do not travel to Yurtshire if you have symptoms.

If you have any of the main symptoms during your stay at Yurtshire:

  1. Go home (self-isolate) – please clean down your yurt and depart from Yurtshire if you develop any symptoms whilst staying at Yurtshire.
  2. Inform Yurtshire– Contact a member of our team to inform them your early departure is due to developing symptoms so we can inform all other guests on site.

 

BOOK NOW