Terms & Conditions

CHECK IN
Check in is from 3.00pm. We would appreciate it if you could let us know at time of booking your estimated time of arrival so we can arrange to meet you.

If you are due to arrive after 5.00 pm please email info@yurtshire.co.uk at least 24 hours before your arrival and we will make alternative arrangements for you to collect your key.

CHECK OUT
Check out is 10.30 am. Please return your key to reception.

NUISANCE
Loud noise and nuisance will not be tolerated and guests must be respectful to other guests on the site. Guests who are deemed to be causing nuisance can be be liable for loss of deposit money and/or ejected from the site.

FACILITIES
Water  – Drinking water is located in each shower unit for each yurt. To access the drinking water, guests are required to disconnect the hose which connects to the shower from the tap.

Electricity – All our Yurtshire sites are off-grid, meaning there is no electricity and therefore no lighting. We recommend all guests to bring a torch with them so they can see at night if they need to use the bathroom facilities. Many guests tend to also bring a portable battery pack or in car phone charger.

Toilets – Each yurt has it’s own private full flushing toilet located behind the yurt in it’s own cubicle.

Showers – Each yurt has it’s own private shower (heated by gas). The water in the shower unit is drinking water. See point above.

CANCELLATION POLICY
Please inform us immediately by telephone and then in writing if you need to make a cancellation, where upon we will without prejudice to our right to the full rent in full make every effort to re-let the yurt and refund your money, less a £25 administration charge. You will be liable for the rent in full if we cannot re-let the yurt.

DAMAGES DEPOSIT
Your card details will be retained for 7 days after your visit.

SECURITY BOND
Groups of 8 guests or more will be required to pay a security bond of £120 per yurt. The Site Manager reserves the discretion to ask any customer for a security bond regardless of party size. This will be refunded in full at the end of your stay unless, in the opinion of the Site Manager, you have displayed unreasonable behaviour (this includes but is not limited to, wilful damage to the Site or other people’s property and abuse of our staff, excessive noise should any members of staff/site managers be called out to such nuisances £40.00 of the security bond will be retained each call out).

For groups, the names of all the guests in the party need to be provided at the time of booking. Failure to provide all the names may lead to the booking being cancelled or the Site Manager refusing entry to the site.

OCCUPANCY
Occupancy of the yurt must not exceed 5 people and we reserve the right to refuse occupancy if the numbers exceed this. The booking will then be deemed cancelled with full loss of payment.

In no event will Yurtshire be liable or held responsible for any injuries caused as a result of our facilities or products. Axes, fires and knives should be used by a responsible adult only.

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